Do you love data visualization and interactive content? Are you a team player who likes solving problems? Do you want to join an exciting tech company and play an important role in empowering the world to design with data?

Flourish is the world’s leading data storytelling platform. It enables anyone to create beautiful graphics and interactive stories without coding. Since its launch in 2018, more than 750,000 registered users have produced around 10 million graphics, which have racked up more than 20 billion views. Our customers range from leading newsrooms and corporations to NGOs, universities and government departments all over the world.

Following our recent acquisition, Flourish is a proud member of the Canva family.

We are seeking a bright, positive team member to help our support team in moderating content uploaded to Flourish, reporting to our support lead.

(Some of) the Flourish team at our London office

The role

You’ll be a content moderator in our support and content team, helping identify harmful and unlawful content before it reaches other users.

  • Help ensure legal compliance and safety. Ensuring legal compliance and safety of content uploaded to Flourish and deleting content that doesn’t comply. You’ll coordinate with supervising departments for a timely management of content that violates our regulations, and help define whether our policies are capturing the type of content that is surfacing.

  • Help us discover great content. Every day, thousands of users create inspiring content that we’d like to share with the Flourish community. You’ll help us identify especially creative and newsworthy content that we can utilize across our blogs, site and social media channels.

  • Support our users. You’ll help the support team deal with support queries and user deletions requests. Through your experience in moderating content uploaded to Flourish, you’ll know what kinds of content people are creating and will be able to support our users and provide feedback on improvements to enhance user experience.

About you

  • You’re a quick learner, technically minded and excited by data visualization. You think logically, like solving problems and have a good eye for detail. You may have relevant experience in customer service, though experience with data visualization and Flourish count too.

  • You’re positive, friendly, helpful and happy in a user-facing role. You’re an excellent communicator in written and spoken English, whether emailing non-technical customers or chatting to others on the team. We have users all over the world, so any additional languages would be a bonus.

  • You’re well organized, proactive and know how to prioritize without being micromanaged. You’ll be happy spinning multiple plates and you’ll be able to work in a fast-moving environment and see how your ideas work at scale.

Importantly, you’re excited by Flourish and the opportunity to make it better. You’re a friendly colleague and you work well in a close-knit team.

About us

  • Our company: Flourish is a small team combining decades of collective experience in development, data, design, visualization and journalism/publishing. Read more about the team. Since 2022, we’re a proud member of the Canva family.

  • Our team: The Flourish support and content team sits between the Flourish product and our customers. We know the product inside-out and make sure everyone gets the most out of it, whether that’s through finding ways to make things work, sharing knowledge with our users, or offering inspiration and education.Our goal is to empower our users to design with data and improve their data visualization skills. We do this by offering expert advice and support, creating helpful and inspiring blog posts and help docs, and creating content for social media and webinars. We have two tracks within the team (support and content), but work in close collaboration with each other and other teams. That can be through testing new features and fixing smaller bugs in collaboration with the product team or supporting the commercial team with impressive pre-sales projects and technical demos. We’re a close-knit team and value honesty and fun. We’re always happy to help each other understand challenging tasks and support each other however we can. And we love having events for the whole team to get together and celebrate our wins!

  • Our culture: We’re a friendly and supportive group that values kindness, honesty and fun. We’re open and try new things with enthusiasm. And we’re high-momentum, focused on delivering magical products that our users love. There are a lot of growth opportunities within the team as well as budget for professional development. We socialize as a team at least once a month.

  • Our location: We are largely a UK-based team, with a few exceptions. Our office in Shoreditch is a fun and exciting place to work. Some of our staff work remotely, but for this role we’d like you to be based in the London office the majority of the time.

Our office in Shoreditch has a relaxed and collaborative vibe

Benefits

  • Flexible hours, and respect for work/life balance (not “startup hours”)
  • 30 days’ annual holiday, plus additional days for flexibility and volunteering time
  • Regular team activities and socials
  • Benefits including budget/time for development and wellbeing
  • Staff equity plan
  • Lots of potential for career progression

To apply

Send a CV, and a covering letter explaining why you’re interested in this role and how you meet the description above, to jobs@kiln.digital. Please use the subject line “Content moderator”. Got questions about the job? Feel free to email us for a chat.

We’re committed to equality and diversity in the tech industry, so we’ll be especially happy to see applications from under-represented backgrounds.

Sorry, but we won’t be able to sponsor visas for this role: please do not apply if you do not already have the right to work in the UK. We are not accepting applications from recruitment agencies for this role.

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