Date posted: 27 September 2021
Closing date: Open until filled

Are you passionate and knowledgeable about customer success? Do you want to join one of the UK’s most exciting tech start-ups and work with a great team-building and exciting product with a global impact?

Flourish is empowering the world to visualize and tell stories with data. It enables anyone to create beautiful graphics, presentations and interactive stories without coding. Since our launch in 2018, more than 500,000 registered users have produced more than 5 million graphics, which have racked up more than ten billion views.

Our customers include leading newsrooms (such as BBC and FT), major corporates (such as Goldman Sachs and Moody’s), NGOs (Amnesty, Rockefeller) plus universities all over the world.

(Some of) the Flourish team on a glamping retreat

The role

This is a six-month, full-time position. You will be part of the commercial team, reporting to our CCO. You will help to manage and grow a portfolio of blue-chip customers. You will create strong relations with your customers and help them to become popular Flourish champions.

About you

You like digital content, speaking to customers and enjoy onboarding and training journeys. You are willing to help your customers achieve their business objectives.

Must-have knowledge and experience

  • Passion for customers and making them successful
  • Excited about web content, data or data journalism
  • Enthusiastic about digital marketing and digital content trends

Nice-to-have knowledge and experience

  • Relevant degree
  • Additional European languages

Person attributes

  • Eager to help others
  • Patient, organized, detail-oriented
  • Good written and verbal customer/team communication skills
  • Excited by Flourish and its mission

About us

  • Our company: Flourish is a small team combining decades of collective experience in development, data, design, visualization and journalism/publishing. Read more about the team.

  • Our culture: We’re a friendly and supportive group that values kindness, honesty and fun. We’re open and try new things with enthusiasm. And we’re high-momentum, focused on delivering magical products that our users love. We socialise as a team at least once a month.

  • Our interview process: We make our hiring process fast and straightforward. Typically there is a brief initial call, followed by an interview with our CCO.

  • Our location: We are largely a UK-based team, with a few exceptions. Our office in Shoreditch is a fun and exciting place to work.

Benefits

  • Our internships pay the London living wage
  • Good company culture and schedule. We’re fast-paced but we don’t work crazy “startup” hours.
  • Office cocktail hours
  • Lots of potential for career progression
  • Pro-rated 30 days’ annual holiday

To apply

Send a CV, and a covering letter explaining why you’re interested in this role and how you meet the description above, to jobs@kiln.digital. Please use the subject line “Customer success intern”. Got questions about the job? Feel free to email us for a chat.

We’re committed to equality and diversity in the tech industry, so we’ll be especially happy to see applications from under-represented backgrounds.

Sorry, but we won’t be able to sponsor visas for this role: please do not apply if you do not already have the right to work in the UK. We are not accepting applications from recruitment agencies for this role.

Not right for you?

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