Customer success manager

Date posted: 04 May 2021
Role type: Full time
Closing date: Open until filled

Are you passionate and knowledgeable about customer success? Do you want to join one of the UK’s most exciting tech start-ups and work with a great team building an exciting product with a global impact?

Flourish is empowering the world to visualize and tell stories with data. It enables anyone to create beautiful graphics, presentations and interactive stories without coding. Since our launch in 2018, more than 500,000 registered users have produced more than 5 million graphics, which have racked up more than ten billion views.

Our customers include leading newsrooms (such as BBC and FT), major corporates (such as Goldman Sachs and Moody’s), NGOs (Amnesty, Rockefeller) plus universities all over the world.

The role

You will be part of the commercial team, reporting to CCO. You will manage and grow a portfolio of blue chip customers. You will create strong relations with your customers and help them to become popular Flourish champions. You will be working with upsell and cross sell targets, with the goal of growing revenue from your customer portfolio every quarter.

About you

You are an experienced customer success professional who enjoys onboarding and training journeys. You are willing to help your customers achieve their business objectives. You are excited about working with upsell and cross sell targets, with the goal of growing revenue from your customer portfolio every quarter.

Must-have knowledge and experience

  • At least three years of digital customer success or account management experience
  • Passion for customers and making them successful
  • Proficient in web content, data or data journalism
  • Strong understanding of digital marketing and digital content trends

Nice-to-have knowledge and experience

  • Relevant degree
  • Additional European languages

Person attributes

  • Eager to help others
  • Patient, organized, detail-oriented
  • Good written and verbal customer/team communication skills
  • Excited by Flourish and its mission

About us

  • Our company: Flourish is a small team combining decades of collective experience in development, data, design, visualization and journalism/publishing. Read more about the team.

  • Our culture: We’re a friendly and supportive group that values kindness, honesty and fun. We’re open and try new things with enthusiasm. And we’re high-momentum, focused on delivering magical products that our users love. We socialise as a team at least once a month.

  • Our interview process: We make our hiring process fast and straightforward. Typically there is a brief initial call, followed by an interview designed to be rigorous but friendly.

  • Our location: We are largely a UK-based team, with a few exceptions. We used to be based in a fun office in Clerkenwell in central London. This was closed at the start of the COVID crisis, and we intend to get a new office in London in 2021, most likely in the Shoreditch area, but we do support remote working.

Benefits

  • Salary of £40–60k OTE depending on skill and experience
  • Good company culture and respect for work/life balance (not “startup hours”)
  • Lots of potential for career progression
  • 30 days’ annual holiday

To apply

Send a CV, and a covering letter explaining why you’re interested in this role and how you meet the description above, to jobs@kiln.digital. Please use the subject line “Customer success manager”. Got questions about the job? Feel free to email us for a chat.

We’re committed to equality and diversity in the tech industry, so we’ll be especially happy to see applications from under-represented backgrounds.

Sorry, but we won’t be able to sponsor visas for this role: please do not apply if you do not already have the right to work in the UK. We are not accepting applications from recruitment agencies for this role.

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