When you visit Flourish, a web server sends a cookie or other similar technology to your computer or mobile device. Cookies are small pieces of information which are issued to your computer or mobile device when you visit a website and which store and sometimes track information. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to Flourish, and will last for longer.

Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that and your help screen or manual will tell you how to do this. However, you will not be able to take full advantage of our website if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they do identify a user’s computer, cookies do not personally identify users and passwords and credit card information are not stored in cookies.

We use the following types of cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website and under our terms with you. They include, for example, cookies that enable you to log into your User account.
  • Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us for our legitimate purposes to improve the way our website works, for example, by making sure we have enough capacity for the number of users that we get and ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognize, to customize elements of the layout and/or content of pages for you, greet you by name and remember your preferences (for example, your choice of language or region).

Some of the cookies used by Flourish are set by us, and some are set by third parties who are delivering services on our behalf, as detailed below.

Disabling cookies

Most web and mobile device browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set.

If you want to disable cookies you need to change your website browser settings to reject cookies. You can learn more about cookies by visiting AllAboutCookies.org which includes additional useful information on cookies and how to block cookies using different types of browser or mobile device. Please note, however, that by blocking or deleting cookies, you may not be able to take full advantage of Flourish.

Flourish content and embeds

Flourish visualizations and other content do not place cookies, assuming that they are created with the built-in templates created by the Flourish team. When you embed these projects on your website, your readers do not receive any cookies.

The Flourish website

The Flourish website (including our marketing website and editor) places the following cookies.

Flourish cookies

Cookie name: connect.sid
Purpose: Identifies the session for the purposes of log-in status
Type & duration: Persistent

Cookie name: inbound_fields
Purpose: Stores the referrer and landing page
Type & duration: 30 days

Google Analytics cookies

Cookie name: _ga
Purpose: Measuring site usage with Google Analytics
Type & duration: 2 years

Creator: Google
Cookie name: _gat
Purpose: Measuring site usage with Google Analytics
Type & duration: 10 minutes

Mouseflow cookies

Cookie name: mf_[session]
Purpose: Identifying the browser session
Type & duration: Expires at session end

Cookie name: mf_user
Purpose: Establishes whether the user is a returning or first-time visitor
Type & duration: 90 days

Web storage

We use a third party utility, Helpscout‘s Beacon, to allow you to contact us from the Flourish websites and present documentation relevant to the page you’re on. This uses web storage (in particular local storage) to store information about you and data that might be useful for providing support. The local storage keys are:

Local storage key: persist:hs-beacon-[Beacon ID] Purpose: Identifying token and details of Helpscout usage Type & duration: Local storage, no expiry date

Local storage key: persist:hs-beacon-message-[Beacon ID] Purpose: Information about any current draft message Type & duration: Local storage, no expiry date

Cookies from third-party and embedded content

Certain pages on our site may set other third party cookies. For example, on our blogs we may embed content, such as videos, from another site that sets a cookie. Or a bespoke Flourish template created by a customer may include cookies from that customer’s own analytics system. While we try to minimize exposure to third-party cookies (for example we do not link to customer-specific templates), we cannot fully control what cookies such third-party content sets.